Description

Ability to multitask in a fast paced environment while identifying and recognizing the differing priority levels per request
Takes extreme ownership of their responsibilities and areas of influence
Get Things Done – Great work ethic and moves with a sense of urgency

Responsibilities

• Provide end-user support for assigned business applications as well as that for internal users
• Investigate issues and apply solutions
• Study software documentation to understand applications business and technical alignment for providing maximum support
• Participate in QA activities of the business applications
• Maintain the Knowledge Database
• Collaborate with development and DevOps teams

What we expect

• Experience in System Administration or Technical Support (L1 or L2)
• Working knowledge of any scripting language
• Investigation and diagnostic skills
• Excellent customer service skills
• Strong learning agility, curiosity and problem-solving skills
• Excellent written and verbal skills in English (upper-intermediate or higher)

Nice to have

• Familiarity with Life Sciences
• Proven ability to work with SQL (Working experience is preferred but not essential)
• Experience with cloud providers
• Good understanding of ITIL processes

We offer

• Competitive compensation
• Remote or office work
• Flexible working hours
• Healthcare benefits: medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• A team with an excellent tech expertise